When running a business, IT is essential to the everyday productivity of your employees. You want to make sure you have knowledgeable IT professionals available to help you solve problems and restore business as usual. When choosing between outsourcing your IT or keeping IT in house, there are many factors to consider when deciding which is right for your particular business needs. Here are some tips and things to consider when making this decision.
In-house has many benefits for business owners. If you invest the time and funds to develop well trained IT staff within your business, you can eventually have an extremely specific, in-depth, and specialized IT department with knowledge pertaining just to your business or industry. If your IT is in-house within the same building, it also makes solving problems much easier, more efficient, and fast so that issues can be resolved right away. You will never be put on hold or have to get transferred to a different IT tech. Instead, you can simply walk down the hall and ask someone you know how to handle a dilemma.
While there are many benefits to in-house IT, there are some things to consider before choosing an in-house IT department. When preparing your department, you will need to provide extensive training to your IT employees in order to ensure that they are well prepared and knowledgeable. This can become a large initial expense that you wouldn’t have to pay with an outsourced IT company. In addition, having an internal IT person can get complicated if someone gets sick or needs to take a holiday or vacation since they won’t have anyone else knowledge to cover them in some cases. Even if you have 2 or more professionals working in IT, it is often difficult to find one or two people who are experts in all areas. This is why outsourcing can be a better option for some companies.
When you outsource IT, you have access to many, many IT professionals so you are bound to have someone available to help you with a specific concern or problem you are having. When you outsource, you have access to more IT resources and sources of information, which can be extremely valuable to you and your company. In addition, you never have to worry about not getting a response since these companies are fully staffed and you aren’t left without help because someone is sick or on vacation. If you keep IT internal, sometimes a regular employee may end up being the “IT scapegoat”. They may get requests to help others in the office work on their computers. This can take valuable time away from their actual work and can hinder productivity and the growth of your business significantly over time.
Both options present many benefits, however you may find that outsourcing or in-house IT is better for the needs of your business. Always weigh the pros and cons of each, do your research, and figure out what makes the most sense. Whether you choose an in-house IT department or you hire Cisco memory to outsource IT, you will have professionals available to you to keep your business running smoothly and proficiently.