4 Reasons To Use A Property Management Answering Service
As a property manager, you not only have to make sure that your property management company continue to increase in value but also need to ensure that your tenants’ needs and desires are met. There are many things to handle like tenant calls, building maintenance, collecting dues, showing units, and the flow of tenants in and out. So, it can be difficult to take care of everything in an effective and efficient manner. There are many challenges that can leave you feeling exhausted at the end of the day, not to mention incredibly short on time. However, the best property management answering service for your property management business can handle all of your calls for you around the clock.
Another thing that matters is that having a professional and knowledgeable call services whose members know how to deliver tenant service, determine the difference between an emergency and routine call, and dispatch to your convenient tech after-hours. Your prospective renters want to hear a live person on the other end of the phone who will answer their queries about a specific property, deliver an exceptional caller experience and respond to their queries immediately. With professional and experienced property management answering service, you can provide your tenants with quick and considerate assistance whenever the phone rings. Let’s look at the following reasons for using a management answering service.
Build a Professional Relationship With Tenants:
If you are running a property management company, then answering services can help your company to build a professional relationship with tenants. This is mainly because these services emphasize customer care 24*7. This indicates that even if your staff members are not able to answer the phone, a tenant will receive a high level of professional service. Customer service is a meaningful part of every company, and if customers get poor service, it makes them look elsewhere.
The staff members of the best property management answering service are professionals with training and experience in how to treat customer issues. This helps your business in creating a positive first impression over the phone at all times. After a polite greeting, the live member will identify the most critical issues on the call. If a call needs a high priority, they will flag it that way from the start. This allows you to organize requests promptly, so you resolve the critical claims first. Smaller issues may be determined during the initial call, rather than get lost in the long run. Being organized will give your business the ability to manage a larger volume of calls.
Increase Your Availability:
Answering service helps your company to increase the availability outside of odd business hours. You can use such services after your office is closed. You can also leverage the value of the service during the holidays or weekends. If your tenant has a request call at an odd hour of the day, a live agent will be there to handle their call efficiently. Suppose you are not making yourself available to tenants. In that case, there might be a risk of creating a negative experience for that tenant, and a negative experience can cause damage to your company’s brand.
But if you provide them with reliable customer care, tenants will appreciate getting an immediate response whenever they call you. You know, you can’t be available for them every minute. That’s where call center services come in to direct your tenants to someone available to help at that moment.
Your live answering service can fix appointments for viewing available units. When tenants call about maintenance or other issues, the service can schedule maintenance appointments or reroute their calls to a member of your maintenance staff. Tenants who are having electrical, plumbing or other issues in their units don’t know what to do so they call your answering service to get a solution. The live operator they’re connected with will be compassionate and friendly, ensuring that all details of your tenants’ issues are recorded so that solutions can be found.
Make Reminder Calls:
Some renters pay their rent on time and some late due to personal reasons, but some need prodding. Your answering service makes reminder phone calls whenever necessary or sending out email notices and texts to late-paying renters. Some tenants need a reminder call, and others need to know you are serious and won’t accept late payments. With answering service you can acquire all these things and many more.
Keeping all the mentioned reasons in mind, you have to choose a reputable property management answering service to offer reliable services to your tenants. Look for an answering service that operates 24/7, supports tenants in real-time, and guarantees professional call answering services. Well-trained and experienced staff will answer your calls professionally and offer excellent customer service to your customers.